ecomplexx service and support

What can we do for you?

Do you feel as if your service provider sometimes needs ages to perform small tasks?

After all, the actual work with the new website first starts after a successful launch or relaunch: New content must be created, customer feedback leads to changes to the structure and the banners for the online campaign must be finished by Monday. In addition, the colleagues in Italy urgently require support for the new press section.

ecomplexx service and support

The ecomplexx service and support team

At ecomplexx, you can rely on your own service team, which exclusively handles your everyday bits and bobs, service requests, emergencies and your support. Fast, efficient and professional.

  • Professional RedDot user support
    As RedDot premium partner, ecomplexx provides user support for your RedDot editors and administrators.
    Our trained and certified RedDot specialists can react flexibly to the demands of our customers and help them with simple support issues up to the expansion and adaptation of their systems.

  • International service
    Via our RedStar Alliance Network, we also provide our general and support services for your international projects. By using the global time zones, we can offer our service from 8 am up to midnight at economic rates.

ecomplexx service team know-how

  • Adaptations and expansions
  • Updates and upgrades
  • Hands-on training
  • Renewal workshops
  • Online marketing
  • Search engine optimisation
  • Website analytics
  • Individual applications
  • Content management

The highlights

  • User support by our certified RedDot administrators
  • Maintenance and service for your RedDot CMS, XCMS and LiveServer installations
  • International project support
  • Service level 8 am to 8 pm or 8 am to midnight
  • 24/7 Support on request